Universus Consulting

Terms and Conditions

Last Updated: 22-June-2025

At Universus Consulting-FZCO, accessible from https://www.universusconsulting.com, we prioritize the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, engage with our services, or communicate with us. By using our website or services, you agree to the practices described in this policy. If you do not agree, please refrain from using our website or services.

1. Information We Collect

We collect personal information to provide our business setup, visa processing, taxation, and compliance services. The types of information we collect include:

  • Information You Provide:
    • Contact details (e.g., name, email, phone number, address) when you request a consultation, submit inquiries, or engage our services.
    • Business-related information (e.g., company name, trade license details, financial documents) for company formation, visa applications, or bank account opening.
    • Additional details you voluntarily provide via forms, emails, or our “Contact Us” feature.
  • Automatically Collected Information:
    • Technical data (e.g., IP address, browser type, device information, and time zone) via log files and analytics tools to track website usage.
    • Usage data (e.g., pages visited, time spent, and referral sources) to improve our website and services.
  • Third-Party Information:
    • Information from partners, such as government authorities (e.g., DED, free zone authorities), banks, or employers, to facilitate services like licensing or visa processing.
    • Data from third-party analytics providers (e.g., Google Analytics) to analyze trends and optimize user experience.

We do not knowingly collect personal information from individuals under 16. If you believe a child has provided such information, please contact us immediately at @universusconsulting.com

2. How We Use Your Information

We use your personal information to deliver our services and improve your experience, including:

  • Service Delivery: To process business setup applications, visa requests, bank account openings, and tax compliance services.
  • Communication: To respond to inquiries, send service updates, confirmations, or consultation details.
  • Website Improvement: To analyze usage patterns, enhance website functionality, and personalize content.
  • Marketing: To send promotional materials, newsletters, or event invitations (with your consent, where required).
  • Compliance: To meet legal obligations under UAE laws, such as anti-money laundering (AML) or know-your-customer (KYC) requirements.
  • Security: To detect and prevent fraud, unauthorized access, or other unlawful activities.

3. How We Share Your Information

We may share your personal information in the following cases:

  • Service Providers: With trusted vendors (e.g., payment processors, IT providers, or analytics firms) who assist in delivering our services, bound by confidentiality agreements.
  • Government Authorities: With UAE regulatory bodies (e.g., DED, MOHRE, or free zone authorities) to process licenses, visas, or tax filings, as required by law.
  • Business Partners: With banks or local sponsors for services like account opening or sponsorship arrangements, with your consent.
  • Legal Compliance: To comply with legal obligations, court orders, or to protect our rights, property, or safety.

We do not sell or share your personal information for third-party marketing purposes without your explicit consent.

4. Data Security

We use industry-standard measures to protect your personal information, including:

  • Encryption: Secure Sockets Layer (SSL) technology for secure data transmission (e.g., during form submissions).
  • Access Controls: Limiting access to your data to authorized personnel only.
  • Physical and Electronic Safeguards: Protecting our systems and databases from unauthorized access.

While we strive to protect your data, no system is completely secure. We encourage you to use strong passwords and secure devices when interacting with our services.

5. Your Rights

Under UAE Data Protection Law (Federal Decree – Law No. 45/2021), you have the right to:

  • Access: Request a copy of your personal information we hold.
  • Correction: Request corrections to inaccurate or incomplete data.
  • Deletion: Request deletion of your data, subject to legal retention requirements.
  • Restriction: Request to limit the processing of your data.
  • Objection: Object to certain uses of your data, such as marketing.
  • Data Portability: Request your data in a structured, machine-readable format.

To exercise these rights, contact us at @universusconsulting.com. We will respond within 30 days, as required by law.

6. Cookies and Tracking Technologies

We use cookies, JavaScript, and web beacons to enhance your website experience and analyze usage. These technologies may collect non-identifiable data like IP addresses or browsing behavior. You can manage cookie preferences via your browser settings. Note that disabling cookies may affect website functionality.

Our site may include third-party ads or links. These third parties may use their own cookies or tracking tools, over which we have no control. Please review their privacy policies for details.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or to comply with UAE legal requirements (e.g., tax or AML regulations). For example:

  • Contact details are kept to maintain client relationships unless you request deletion.
  • Business setup documents are retained as required by UAE authorities (typically 5–7 years).
  • Website usage data is kept for up to 2 years for analytics purposes.

8. International Data Transfers

As a UAE-based company, your data is primarily processed in the UAE. If we transfer data to service providers outside the UAE, we ensure compliance with UAE Data Protection Law, using safeguards like standard contractual clauses or agreements with jurisdictions offering adequate data protection.

9. Third-Party Websites

Our website may contain links to third-party sites (e.g., government portals, banks). We are not responsible for their privacy practices. Please review their policies before sharing information.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with the “Last Updated” date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions, concerns, or wish to exercise your rights, contact our Privacy Team:

  • Email: hello@universusconsulting.com

We are committed to resolving any concerns promptly and in good faith.

By using our website or services, you consent to the terms of this Privacy Policy. Thank you for choosing Universus Consulting-FZCO as your trusted partner for business setup in Dubai.

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