So, we all know that the UAE Government launched an Emirati Traveller Services Card in August 2025. This is nothing but a digital tool designed to support Emirati citizens travelling abroad. With UAE residents making approximately 3.5 million trips and spending AED 71 billion on travel in 2024, the card addresses such issues and provides reliable assistance during international travel. In this article, we have explained the card’s features, benefits, and how to access it. This will help you plan your next journey to Dubai.
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What is the Emirati Traveller Services Card?
It is a digital service platform to enhance safety and support for Emirati citizens abroad. Keep in mind that it is not a physical card but a QR code-based system linking to essential travel services. The card can be obtained at major UAE airports like Zayed International (Abu Dhabi) and Dubai International, especially during peak travel seasons.
Key Features
1. Twajudi Service
This service allows travellers to register trip details online before departure, and hence enables the Ministry to track travellers’ locations and provide assistance during emergency situations.
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2. Instant Document Assistance
Facilitates issuance of return documents in case of lost, stolen, or damaged passports, or for newborns abroad. The registration process is quite fast and can be completed in as little as 30 minutes.
3. Real-Time Travel Advisory
With the card, you will get an interactive, destination-specific page that frequently updates on safety, weather, and political conditions, helping travellers plan accordingly. This feature is easily available via the card’s QR code on mobile devices or computers.
4. 24/7 Emergency Hotline
The helpline is 24/7 accessible worldwide by dialling 00971 800 24, it offers immediate assistance for medical, legal, or travel-related issues, coordinated by the Ministry and UAE embassies.
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How to Access the Card
You can obtain the card at airport counters in Zayed or Dubai International airports. Ideally, they are free of charge and distributed during high-travel periods. Once received, you can simply scan the QR code to access services via smartphone or computer. If you’re facing trouble, you can reach out to expert agencies like Universus Consulting to help you out with professional visa and immigration services.
Conclusion
There is no doubt that the Emirati Traveller Services Card is a game-changer for Emirati citizens exploring the world. The service offers instant document support, real-time advisories, and 24/7 emergency assistance, ensuring safer and smoother journeys. For business professionals and travellers, this is like a gold mine.